If the help centre does not answer your question, write to us at support@voidhunters.com.
Before you write
Have ready:
- your player ID
- your platform and device
- what you have already tried
Put the subject in the subject line — "purchase missing on Android", not "help" — and write from the email address on your account if you have one. It is the fastest way for us to find you.
What to include
- What happened, and what you expected instead
- When it happened, with your time zone
- For a purchase, the receipt the store emailed you
- For a bug, the details in Report a Bug
Screenshots and recordings can be attached to the email — see Take a Screenshot or Recording. Hide anything on them we did not ask for: Sharing Information With Support.
Where to send what
- Something in the game is broken, or anything about your account, a purchase or a penalty — email us. These need details only you have, and account matters need identity checks.
- You want to know whether others have the same problem, or how something works — the community is faster. See Ask the Community on Discord.
What never to include
Your password. We will never ask you for it.